Refund policy

Return & Refund Policy

Due to the perishable nature of freshly roasted coffee, we do not accept returns on opened food products unless the item is faulty, damaged, or incorrect.

If your order arrives damaged, incorrect, or there is a quality issue, please get in touch with us within 48 hours of delivery at: p.cooper1@live.co.uk

We may request photos of damaged items or packaging.

Refunds or replacements will be offered where appropriate.

If an order has not yet been roasted or dispatched, please contact us as soon as possible, and we will do our best to help.

This policy does not affect your statutory consumer rights.